Privacy Policy

Who we are

Our website address is: https://fivemountainsfarm.co.za.

At Five Mountains Guest Farm & Spa (“Five Mountains”, “we”, “our” or “us”), we are committed to protecting your privacy and ensuring that your personal information is collected, used and stored responsibly. This Privacy Policy explains how we collect, process and safeguard your personal information when you visit our website, make a booking, enquire about our services, or interact with us.

We process all personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African legislation.

Personal Information We Collect

Depending on how you interact with us, we may collect and process the following personal information:

Full names
Identity or passport numbers (where required for bookings)
Physical and billing addresses
Email addresses
Telephone and mobile numbers
Booking and reservation information
Payment information (processed securely through our payment providers)
Guest preferences and special requests
Wedding, event or spa booking details
Website usage information collected through cookies and analytics
Any other information voluntarily provided by you through our website, email or telephone enquiries

Why We Collect Your Information

Your personal information enables us to provide you with exceptional service and a seamless guest experience.

We use your information to:

Process accommodation, spa and event bookings
Respond to enquiries and requests
Confirm reservations and communicate booking updates
Arrange special requests and guest preferences
Process payments and issue invoices
Provide customer support
Improve our website and guest experience
Send information relating to your booking
Send promotional offers, newsletters or special packages where you have consented to receive these communications
Comply with our legal and regulatory obligations

Wedding, Spa & Event Enquiries

Should you enquire about weddings, private functions, spa treatments or special events, we may collect additional information necessary to prepare quotations, coordinate your booking and provide the requested services.

This information will only be used for the purpose for which it was collected.

Information Collected Through Our Website

When you visit our website, certain information may automatically be collected, including:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral website
Cookies and similar technologies

This information helps us improve the performance, security and functionality of our website.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences
Analyse website traffic
Improve website functionality
Measure marketing effectiveness
Provide a personalised browsing experience

You may disable cookies through your browser settings, although certain website functionality may be affected.

Sharing Your Personal Information

We respect your privacy and do not sell your personal information.

Your information may be shared only where necessary with trusted third parties, including:

Booking and reservation systems
Payment processors
Website hosting providers
IT support providers
Marketing platforms (where consent has been provided)
Professional advisers
Service providers assisting with weddings, events or guest experiences
Government or regulatory authorities where required by law

All service providers are expected to maintain appropriate security measures and confidentiality obligations.

Legal Basis for Processing

In accordance with POPIA, we process personal information where:

it is necessary to perform a contract with you;
you have provided consent;
processing is required by law;
processing protects your legitimate interests;
processing is necessary for our legitimate business interests, provided these do not override your privacy rights.

Security of Your Information

Five Mountains Guest Farm & Spa takes reasonable technical and organisational measures to protect your personal information against:

unauthorised access;
accidental loss;
misuse;
unlawful processing;
alteration;
destruction; or
disclosure.

Although every reasonable precaution is taken, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain your personal information only for as long as necessary to:

fulfil the purposes outlined in this Privacy Policy;
comply with legal, accounting or tax obligations;
resolve disputes;
enforce agreements.

Thereafter, personal information will be securely deleted or anonymised where appropriate.

International Transfers

Some of our service providers may store or process information outside South Africa.

Where this occurs, we will take reasonable steps to ensure that your personal information receives an adequate level of protection consistent with POPIA.